Refunds & Exchanges Policy

Thanks for shopping at Orensoda Jewelry.
If you are not entirely satisfied with your purchase, we're here to help.

Returns
You have 5 days to return an item from the date you received it.

To be eligible for a return, your item must be unworn and in the same condition that you received it. Your item must be in the original packaging. Your items need to have the receipt or proof of purchase.

Return the defective item (please provide pictures via email), received the wrong item, torn/broken. 

Earrings and hair accessories cannot be returned or refunded due to hygiene reasons. We also cannot refund or exchange gift cards.

Refunds
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us
If you have any questions about returning your item to us, contact us.